BCG Help Center

Questions are good. Clear answers are better.

Search course, mentorship, community, event, order, and policy questions before making your next move.

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Questions are part of the process◆ Read before you trade◆ Risk first◆ No guaranteed outcomes◆ Confused? Ask us◆ Questions are part of the process◆ Read before you trade◆ Risk first◆ No guaranteed outcomes◆ Confused? Ask us◆
THE KNOWLEDGE BASE

Everything worth knowing, filed by topic.

Use the category index to narrow the desk, or search every answer when you already know what you need.

01

Courses

Enrollment, access, pace, and educational expectations.

3 ANSWERS
Are BCG courses beginner friendly?
A

Yes. Start with the foundations path if you are new. Each course should clearly identify its expected experience level so you can choose the right starting point.

Are the courses self-paced?
A

Course access and pace depend on the product you choose. The course page and checkout details should state the delivery format, access period, and any scheduled components before purchase.

Do courses guarantee profitable trading?
A

No. Education can improve knowledge and process, but it cannot guarantee profits or remove market risk. You remain responsible for every decision.

02

Mentorship

Applications, fit, format, and realistic expectations.

2 ANSWERS
How do I apply for private mentorship?
A

Use the application button on the mentorship page. Share your current experience, goals, schedule, and what you want help improving so the team can assess fit.

Does submitting an application guarantee acceptance?
A

No. Applications are reviewed for fit, availability, and whether the program matches what you need. You should receive next-step information after review.

03

Community

Discord access, conduct, and community content.

2 ANSWERS
What happens inside the BCG Discord?
A

The community can include educational discussions, resources, event notices, market conversations, and member questions. Community opinions are not personalized financial advice.

How do I access the Discord after joining?
A

Use the invite link provided on the Discord page or in your purchase instructions. If your invite has expired, contact support with the email used for your order.

04

Orders

Products, shipping, returns, and support.

3 ANSWERS
Where can I find the refund policy?
A

The current refund policy is linked in the website footer. Review it before purchasing because eligibility may differ between physical products, downloads, courses, events, and services.

How do I track a physical order?
A

When tracking is available, Shopify sends it to the email or phone used at checkout. You can also use your customer account if account access is enabled.

I entered the wrong shipping address. What should I do?
A

Contact support immediately with your order number. An address may be corrected only before fulfillment begins; changes are not guaranteed after an order is processed.

05

General

Risk, support, and the questions that do not fit a box.

2 ANSWERS
Is BCG providing financial advice?
A

No. BCG content is for education and general information. It is not individualized financial, investment, tax, or legal advice.

Where can I watch BCG on YouTube?
A

Use the YouTube link in the navigation or footer to visit the official channel for livestreams, lessons, and replays.

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Educational information only. Trading involves risk. Nothing in these answers is financial, legal, or tax advice.